Hotel Billing Software for Restaurants, Messes and Dhabas
Billing for the hotel's dining hall and food counter: tables and KOT, parcel bills, UPI QR, WhatsApp bills and offline billing. Room booking is not covered.
- Tables & KOT
- UPI QR & WhatsApp bills
- Works offline
- Android tablet or phone
For the hotel's restaurant, mess or dining hall
In much of India a "hotel" is the place you eat: a family restaurant, a meals hotel, a mess or a dhaba. VelBooks POS is billing software for that food counter and dining hall: tables and KOT, takeaway and parcel bills, UPI QR, WhatsApp bills and a cash drawer.
Room booking is not covered. VelBooks POS does not handle room reservations, check-in/check-out or room billing. If you run a lodge or hotel with rooms, use VelBooks POS for the restaurant counter and your hotel management system for rooms.
Tables, KOT and fast settlement
- Seat a table, send the KOT and bill the table when guests finish
- Counter, takeaway and parcel/delivery bills from the same screen
- Cash with change calculated, UPI QR, card or split
- Print a thermal bill, send it on WhatsApp and open the cash drawer
- Multiple counters, for example a separate parcel counter
Swiggy and Zomato, offline billing, day-end
Online orders from Swiggy and Zomato come into the POS. When the connection drops, VelBooks POS works offline and syncs later. At night the dashboard and day-end report show sales, bills, payment modes and top dishes.
GST for hotels and eateries
GST on food depends on where and how it is served, not only on what you sell. These are the rules most food businesses meet. Your item master in VelBooks POS holds a GST rate per item, so the bill shows the right CGST and SGST split.
| Situation | GST | Input tax credit |
|---|---|---|
| Restaurant, café, dhaba or mess serving food (standalone) | 5% | Not available |
| Cloud kitchens and central kitchens (restaurant service) | 5% | Not available |
| Restaurant service in a specified premises (a hotel that supplied any room above ₹7,500 a day in the previous financial year, or a supplier who declares it) | 18% | Available |
| Hotel room up to ₹7,500 per day (from 22 Sep 2025) | 5% | Not available |
| Hotel room above ₹7,500 per day | 18% | Available |
| Food orders through Swiggy, Zomato and other e-commerce operators (from 1 Jan 2022) | Paid by the e-commerce operator under section 9(5) | Restaurant does not charge GST again on these orders |
Packaged goods sold over the counter (for example a sealed box of biscuits or a bottle of water sold as goods) are taxed as goods at that item's own rate, so a bakery or sweet shop can have more than one rate on the same bill. If your property also lets rooms, whether its restaurant is in a specified premises depends on the room tariffs of the previous year.
Composition scheme: eligible small restaurants can opt for composition (5% of turnover for restaurant service), issue a bill of supply and cannot charge GST to customers. Check eligibility with your CA.
This is a summary, not tax advice. Confirm your case with your CA. Sources: GST Council newsletter, Aug 2025 (GST 2.0 rates), Notification 05/2025-CT(Rate) on specified premises, CBIC Circular 167/23/2021 on restaurant service through e-commerce operators, PIB: 45th GST Council (cloud kitchens).
Hardware
- Android tablet or phone. VelBooks POS runs on Android tablets and phones, so a counter can start with a device you may already own.
- Thermal receipt printer. Receipts print on 80 mm or 58 mm thermal paper, and on A4/A5 when you need a full page. Tell us your printer model and we will confirm it before you buy.
- Barcode scanner (optional). Scan packaged items, or type the short item code shown on each tile.
- Cash drawer (optional). Tick Open cash drawer on the payment screen when you take cash.
- Internet. Needed to sync and to receive online orders, but VelBooks POS keeps billing when the connection drops. See offline billing.
Comparing a dedicated billing machine with a tablet setup? Read our billing machine guide.
Pricing
POS add-on pricing: contact us / WhatsApp for current price
VelBooks POS is a separate add-on to a VelBooks plan. The plans are Basic ₹299, Gold ₹499 and Elite ₹799 per month + 18% GST (introductory). Tell us how many counters and branches your hotel needs and we will share the current POS price. See VelBooks pricing.
See VelBooks POS with your own menu or items
Message us on WhatsApp for a demo of VelBooks POS. Start your free 30-day VelBooks trial at app.velbooks.com and ask us to switch on the POS add-on.
Or call +91 81472 70720 · admin@finacc.in